Refund Policy — Grippy Code

We want you to be happy with Grippy Code. This policy explains when refunds do and don't apply. It forms part of our Terms & Conditions. By purchasing, you agree to it.

1. AI Receptionist subscriptions

Cancel anytime. You can cancel from your dashboard or by emailing us. Cancellation stops the next renewal.
We refund your unused minutes — not the whole plan. If you cancel and request a refund, we refund the value of the included minutes you have not yet used in the current billing period, calculated at your plan's standard per-minute rate. For example, on a 400-minute plan where you've used 300 minutes, the 300 used minutes are not refundable but the 100 unused minutes are.
Used minutes and overage are never refundable — they reflect real third-party costs (telephony + AI) we have already paid on your behalf.
Annual plans: if you cancel mid-term, your plan stays active until the end of the paid year. On request we refund the value of your unused included minutes for the remaining paid period; we do not refund used minutes or already-delivered service.
Duplicate or accidental charges are refunded in full — just contact us.

2. Websites & landing pages (prepaid minimum term)

Website rental plans are billed six (6) months in advance. Your initial payment covers the first six (6) months of service — twelve (12) months for WebGL/Immersive sites — which is also the minimum term. This prepayment is non-refundable once we begin building your site. After the prepaid minimum term ends, your plan continues month-to-month at the same monthly rate, and you may cancel at any time; cancellation takes effect at the end of the then-current paid month and stops future billing. We do not provide partial refunds for unused time within a paid month or for the prepaid minimum term.

One-time website purchases

If you buy a website outright (single payment, includes the build and 12 months of hosting), you may request a full refund within 14 days of purchase, provided we have not yet delivered the site. Once the site has been delivered, the purchase is non-refundable.
Ongoing support is not included with a one-time purchase. After the included hosting year, hosting renews automatically — see below.

Automatic renewal of website hosting

What renews: website hosting only (not support or new work) for websites bought with a one-time payment.
Price and how often: $299 per year, charged to the card you used at purchase, every year until you cancel.
When: the first renewal happens when your included 12 months of hosting end, then on the same date each year. We email you a reminder about 35 days and again 7 days before every renewal.
How to cancel: online, anytime, at crm.grippycode.com/hosting/cancel — enter the email you used at purchase and we’ll send you a cancel link. Every reminder email has a cancel link too. No login or phone call needed. We email you a confirmation when it’s done.
When cancelling takes effect: at the end of the hosting period you’ve already paid for. Your site stays online until then, and you won’t be charged again.
Refunds of renewals: if you’re charged for a renewal you didn’t want, ask within 14 days of the charge and we’ll refund that renewal in full. After 14 days, renewal charges are non-refundable and we don’t give partial refunds for the rest of the renewed year, except where the law requires it. When we refund a renewal, auto-renew is switched off (no further charges) and hosting ends on the date it would have ended without that renewal (or right away if that date has passed).
If your website purchase itself is refunded, the automatic renewal is cancelled at the same time.

3. CRM subscriptions

The CRM is billed as a per-seat subscription: a base plan of $75/month that includes one (1) administrator seat, plus $25/month for each additional user seat. You may choose monthly or annual billing; annual plans are billed once for ten (10) months of fees and include twelve (12) months of service. You may cancel at any time; cancellation stops future billing at the end of the current billing period. CRM fees already incurred are non-refundable, and we do not provide partial refunds for unused time or seats within a paid period.

4. Bundles

Bundles combine a website plan with an AI Receptionist or CRM subscription at a discount, and are fully recurring. The website portion follows the website rules (Section 2), including the prepaid minimum term; the CRM portion follows Section 3; the AI Receptionist portion follows the subscription rules (Section 1).

5. How to request a refund

Email info@grippycode.com from the address on your account with your business name and the charge in question. Eligible refunds are issued to the original payment method, typically within 5–10 business days.

6. Chargebacks

If you have a billing concern, please contact us first — we resolve almost everything quickly. Filing a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.

7. Exceptions

Nothing in this policy limits any non-waivable refund rights you may have under the consumer or commercial laws that apply to you.

Note: This document is a plain-language template provided for convenience and is not legal advice. Have a licensed attorney review and finalize it for your jurisdiction(s) before publishing.